Good Product...Horrific Customer Service
I like the SkyCaddy SG2.5 GPS rangefinder. I only play a couple of different courses and they are already mapped in the database. I like knowing the prescise yardage to the pin and this is made possible by having the ability to use the cusrsor keys to move the location of the flag placement on the iGreen display.
As much as I like the product I absolutely abhor hate loathe and generally dislike the customer service of SkyGolf. I dropped my unit and broke the LCD display. My fault ok! So let's get it repaired. Call SkyCaddy and get told by the automated attendant that the wait time is on the order of 65 minutes...whoa!! So jump on line and get their on-line customer service chat thing going and am told that they can't give me an RMA because I need to call in and talk to a person...uh excuse me aren't you a person on the other end of the keyboard??
To date I still don't have my repaired unit back in my hands.
Bottom line is: Good product lousy customer service. If I was going to spend my money again knowing what I know now I would go with the laser range-finder. More detail ...
0 comments:
Post a Comment